No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

We accept all major debit card and credit cards payments (VISA, Mastercard, AMEX) and PayPal payments,direct bank transfers. We do not accept personal checks, money orders, or cash on delivery.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

If something is still missing, please contact us immediately.

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

For shipping methods, please read here

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Your order will be shipped using economy shipping.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

The controller is the "brain" of the LED system. It receives video signals from a processor or PC and converts them into serial data that the LED pixels can recognize.

• Relationship: While a video processor focuses on "optimizing and scaling the signal," the controller focuses on "distributing and driving the image." In the 2026 market, most devices are "All-in-One" Video Controllers that combine both functions.

• Synchronous Control: Displays content from a PC or media player in real-time with ultra-low latency. Ideal for live events and conferences.
• Asynchronous Control:
  The controller has its own memory and OS (e.g., Android). Content is uploaded via Wi-Fi/4G/USB and played offline. Ideal for advertising signage and digital posters.

Theoretically, a standard 1G Ethernet port can carry up to 655,360 pixels.

• Pro Tip: In practical engineering, it is recommended to leave a 10%-15% redundancy for stability. Most technicians calculate based on 550,000 to 600,000 pixels per port.

By 2026, mainstream controllers have adopted 5G bandwidth transmission (5Gbps Ethernet ports, not 5G cellular). Compared to traditional 1G ports, a 5G port increases the loading capacity per cable by 5 times, significantly reducing the complexity of rear wiring for 4K/8K screens.

The refresh rate depends on the synergy between the controller, receiving cards, and driver ICs. The controller must provide sufficient processing bandwidth to ensure flicker-free visuals even at high brightness levels.

1. Configuration Files (RCG/RCFG): Every LED module has specific driver parameters. You must send the correct "configuration file" to the receiving cards via control software.
2. Connection Logic: Ensure the physical cabling order (Port 1, 2, 3...) matches the "Screen Connection" map in the software.

• Check if the Ethernet port indicator light on the controller is flashing normally.
• If an entire string is dark, it is usually a controller port or first receiving card failure. If only a few middle panels are dark, it is likely a damaged cascading Ethernet cable.

High-precision cameras capture the screen to identify brightness and color variances
in every pixel. The controller generates a coefficient map stored in the receiving cards. 2026-gen controllers support One-click Calibration Recovery, automatically applying parameters to new modules to ensure color uniformity.

Most 2026 controllers support cloud-based management platforms (e.g., NovaStar VNNOX). Users can check screen temperature, smoke alarms, and even take real-time screenshots of the current playback via a smartphone.

It acts as the "translator" between signal sources (PC, camera, media player) and the LED display. Its main functions include:

• Image Scaling: Scaling signals of various resolutions to match the pixel-to-pixel size of the LED screen.
• Signal Conversion: Converting different formats (HDMI, DP, SDI, etc.) into a unified processing signal.
• Image Enhancement: Performing color correction, noise reduction, and edge sharpening.

A Sending Card is responsible for packaging image data and transmitting it to the receiving cards via Ethernet cables. A Processor handles signal selection, scaling, and optimization. Most modern devices use an "All-in-One" design, where the sending card functionality is integrated into the processor.

Loading capacity refers to the maximum number of pixels a processor can drive.
Typically, a single Ethernet port carries about 650,000 pixels. To calculate, multiply the screen's width by its height; ensure the total pixels do not exceed the processor's maximum output (e.g., 1920×1080 = 2.07 million pixels).

Latency usually comes from three sources: the signal source output, the processor's algorithm, and the sync process of the sending/receiving cards. High-performance processors supporting Low Latency Mode can reduce this delay to within 1 frame (approx. 16ms).

It refers to the ability to switch between two input signals (e.g., switching from a PPT to a video) without the screen going black, blue, or flickering. It often involves transition effects like "Fade in/Fade out."

1. Check physical connections (ensure HDMI/DP cables are secure).
2. Verify if the signal source (PC) resolution exceeds the processor's supported input range.
3. Manually switch the input source channel via the processor's menu.

Go to "Output Settings" or "Scaling Mode" in the processor menu. Choose "Full Screen" to automatically fill the display or "Pixel-to-Pixel" to maintain the original ratio (which may result in black bars).

• 4K/8K Support: Whether it supports 4K@60Hz or higher inputs.
• HDR Support: Compatibility with HDR10 or HLG for enhanced contrast.
• Multi-Window/Layering: Support for Picture-in-Picture (PIP) or multi-source splicing.
• Control Protocols: Support for remote network control or integration with central control systems.

An LED display is a large screen composed of multiple LED panels seamlessly joined together to form a complete video screen.It uses light-emitting diodes (LEDs) to produce bright, high-resolution images, making it ideal for various events, concerts, conferences, or outdoor advertising.

LED displays are suitable for a wide range of events, including corporate presentations, trade shows, concerts, sporting events, weddings, festivals, and outdoor marketing campaigns.They provide a powerful visual impact, attracting large audiences.

LED displays can be customized in various sizes to meet your event needs.Whether you need a screen for a small gathering or a giant display for a large event, the size can be adjusted by adding or removing panels.Common sizes are 16 ft x 9 ft and 20 ft x 40 ft.Custom sizes are also available to suit your specific requirements.

Yes, LED walls are versatile and can be used both indoors and outdoors.Outdoor LED walls are weather-resistant and can function normally under various lighting conditions, even in direct sunlight.

The resolution of an LED display depends on the pixel pitch, which is the distance between the individual LED beads.The smaller the pixel pitch, the higher the resolution.We offer various pixel pitches to meet the different needs of your event.

Please consider factors such as viewing distance, venue size, and the type of content you want to display.The appropriate size and resolution will be determined based on your specific needs.

The cost of an LED display depends on various factors, such as size, usage duration, and additional services such as installation and technical support.

LED displays require a stable power supply, and the required power depends on the size of the display.

Yes, you can display custom content such as videos, slideshows, or live streams.

To ensure availability, we recommend booking your LED display as early as possible, especially for large events or peak seasons.

Yes, an LED wall can display live content, making it ideal for live streaming events or presentations to an audience.